Customer Service Strategy
Workshops & services based on your request
Business Key Performance Indicators
Operational Excellence
- Service KPI Metrics & cal
- Service level agreement
- Reports & mgmt. dashboards
- Close loop processes, etc
CRM Strategy
- CRM requirements
- CRM implementation
- Service case processes
- Customer case flow journey
Workshops
- Drive an effective service
- Knowledge, training, develop
- Equipment, structure, layout
- Troubleshooting methodology
People Customers & Employees
Employee experience Green’s service model Vision, target, set goals Customer loyalty & success
Workshop for Managers and Team Leaders
* Understanding managerial and personal role anchors
* Personal development questionnaire, goal setting and objectives
* Team development and leadership, execution, supervision and control
* Green’s Model – Employee Identification and Commitment
* Time management and efficiency, challenging work environment
* Hiring an employee, job interview, pitfalls and tips
* Employee experience, new employee, meeting, feedback, etc
Human Capital Development Workshops
- Managerial roles and personal alignment
- Self-assessment, goal setting, and objectives
- Team building, leadership, and execution
- Green’s Model – Employee commitment
- Time management and workplace productivity
- Recruitment, interviews, and hiring tips
- Onboarding, feedback, and employee experience
- Dialogue and communication workshops
- Organizational change and challenges
- Motivation, empowerment, and conflict resolution
“Leadership Begins Where Management Ends”
Skills in performance management and people leadership – “The Green Business Insight”
Customer Service Strategy Development
* Service and success metrics – NPS, SLA, KPI’S
* Recognizing and calculating performance indicators in the service world.
* Assistance in establishing a remote service and support center
* Digital transformation and implementation in the organization
* Business environment analysis and value chain improvement
* Operational excellence, transparency, oversight and control
* Improving service processes, knowledge systems and troubleshooting.
* Project Management, Client, B2B/B2C Service Contract
* Service calls, continuous improvement, customer challenges
* Requirements specification planning, implementation CRM
* Planning reports, dashboards, transparency for management
Contact Now
Guy Green
25+ years Ex Hewlett Packard/HP Inc/Indigo/IAI/AF
Digital transformation, CRM’s, customer loyalty, SLA, KPI’s
Founder of Fribi.co and Greenbusinessinsights.co
Customer support, loyalty, success, HR workshops
M.B.A Executive / Human resources B.A
Business administration, finance, marketing, real estate.
Directors, Global mgmt., PMP, Law, Games theory
Global market research, Academic research, real estate license